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Women and Manual Trades

Apprentice Resident Liaison Officer with Casey Group

  • Employer: Casey Group
  • Hours of work: 40 hours per week.
  • Wage: £ apprenticeship wage.
  • Location: Newton Heath, Manchester
  • Training: apprenticeship NVQ Level 2

 JOB SPECIFICATION

Job Purpose

To support the Resident Liaison Officer to deliver the best service for both the client and the customer.

Job Objectives

  • To support the RLO with tenant communication with regards to the on-going delivery of construction projects and social housing refurbishment works.
  • To assist the site team with information regarding tenants and the community in general where the works will impact.

Key Tasks

  • Support and attend resident’s consultation and open days.
  • Attend visits with the RLO to collect resident prestart information, and complete daily visits to ensure resident knowledge of the works is forthcoming, inclusive of duration, work type, and steps taken to minimise disruption during works.
  • Ensure the RLO is advised of all resident needs, including the elderly and infirm.
  • Make appointments with tenants for all trades and ensure smooth workflows on customer properties.
  • Implement and abide by internal company policy and procedure.
  • Provide after care for residents and customers to address any on-going concerns and ensure satisfaction with services provided.
  • Contribute ideas and assist with community initiatives.

The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role. Job descriptions will be reviewed regularly as part of the Employer/Employee One/One Talks to ensure they are an accurate representation of the post.

Person Specification

Essential Attributes

  • Able to deal with a diverse range of people
  • Empathetic to residents’ concerns and issues
  • Excellent communication skills
  • Good resolution skills
  • Be a great team-player
  • Flexible and adaptable in your work
  • Self-motivated, enthusiastic, and a strive for excellence in delivery
  • literate.

Desirable Attributes

  • Ability to multitask.
  • Ability to negotiate priorities.
  • Able to respond to change and is willing to adapt and learn.

 

 

To apply:

Do not contact the employer directly about this position. All applications must come via ourselves.

Please send back with the completed forms attached to csradmin@procure-plus.com

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