Next Energy Solutions Ltd - Customer Liaison Officer (or Resident Liaison Officer)

Salary range (base): £28,000–£35,000

Benefits: Company van + fuel card.

Critical tasks / responsibilities:

• Act as the primary point of contact for residents/tenants during retrofit works; explain processes, manage expectations, and arrange access/appointments.
• Handle queries, complaints, and feedback professionally; conduct pre- and post-works visits, surveys, and satisfaction checks.
• Coordinate with site teams to minimise disruption; maintain accurate records and report resident issues/escalations.
• Promote positive engagement and support vulnerable households during energy efficiency upgrades.

Experience level for mid-to-high salary:

• 3–6+ years in customer liaison, resident liaison, or community engagement roles, ideally within social housing, planned maintenance, or retrofit programmes.
• Excellent communication and conflict resolution skills; experience dealing with diverse residents in occupied properties.
• Knowledge of retrofit/housing sector desirable (e.g., ECO schemes, tenant rights, vulnerable customer protocols); full UK driving licence essential.